Ordinary work that costs more than it should.
We don't sell a product. We look at how work actually moves through your business, find the places it stalls or goes wrong, and fix those — starting with whichever one is costing you most.
The shape is nearly always the same
Different industry, different words, identical problem: something arrives, a person has to read it, decide what it is, and put it somewhere. That step is slow, it's boring, and it's where the mistakes happen.
It arrives
Email, form, portal, post, phone call. Often several at once, in no particular order.
Someone reads it
Between other jobs. Sometimes today, sometimes Thursday.
They decide what it is
Which customer, which job, which category. Usually obvious. Occasionally not.
They put it somewhere
A folder, a system, a spreadsheet. Or they mean to, and then the phone rings.
Where we see it most.
If your industry isn't listed, it almost certainly still applies — these are the four where we've seen the same problems most often.
Insurance & broking
Document-heavy, deadline-driven, and audited. The cost of a misfiled document is not the filing — it is the claim that gets delayed and the client who leaves.
- Reading claim forms and policy schedules out of email and filing them against the right client
- Acknowledging receipt so the client is not left wondering
- Checking a submission is complete before it goes to the insurer
- Pulling renewal dates forward so nothing lapses unnoticed
- Assembling the file when a complaint or audit lands
Accounting & bookkeeping
High volume, strict rules, and a month-end that punishes anything left undone. Almost all of it is reading a document and putting the numbers somewhere.
- Reading supplier invoices, however they arrived, and coding them correctly
- Matching invoices to purchase orders and flagging what does not reconcile
- Chasing approvals in week one instead of week four
- Chasing client records and receipts without anyone having to remember to
- Preparing the month-end pack so review replaces assembly
Trades, construction & logistics
The office is a ute and a phone. Work arrives from everywhere and the person who knows the detail is rarely at a desk.
- Collecting enquiries from email, web, phone and text into one list nobody has to remember
- Drafting quotes from your price book and comparable past jobs
- Chasing quotes that have gone quiet, on a schedule, without nagging
- Assembling compliance and safety paperwork per job
- Chasing suppliers and subcontractors for confirmations
Professional, legal & medical
Intake and correspondence across weeks and channels, where a missing document is discovered at the worst possible moment.
- Matching incoming correspondence to the right matter or patient
- Checking a new file against your completeness checklist
- Chasing missing documents and identity checks automatically
- Acknowledging referrals so referrers keep referring
- Summarising a file before an appointment or a hearing
What it costs.
We'd rather put this on the website than make you sit through a call to find out.
The workflow review
Two weeks. We measure the work, rank what's worth fixing, and write it up.
Free
You keep the report either way.
Fixing the first thing
One workflow, built and running against your real systems, with people checking anything that matters.
Fixed price
Quoted from the review, before you commit. Typically a few weeks of work.
Keeping it working
Someone watching it, fixing it when your business changes, and adding the next thing when you're ready.
Monthly
Cancellable. No lock-in, and the work stays yours.
Running costs
The AI itself costs money to run — usually a few pounds a day for the volumes most businesses have. We bill it at cost, show you the number every month, and set a ceiling so it can't run away.
What we won't do.
- Automate something that shouldn't be. If the answer is "train two people properly" or "turn on the feature you already pay for", we'll say that, even though it's worth nothing to us.
- Sell you AI because it's AI. Plenty of what we recommend is unglamorous process fixing. That's fine.
- Lock you in. What we build is yours. If you want to take it in-house or to someone else, we'll help you do it.
- Disappear after go-live. The failure mode for this technology is quiet drift six months later, so somebody has to be watching.
There's a technical version of this.
If someone in your business is going to be asked whether we know what we're doing, send them here. It covers the architecture, the security model, the audit trail and how we handle your data.
The technical page →Start with the free review.
Two weeks, about two hours of your team's time, and a written report you keep whatever you decide to do next.